CardVerity Store

Contact CardVerity

One address reaches the people who run the store: hello@cardverity.com. Every message is read by a person, not a bot, and answered from the same address.

What to expect

Replies normally arrive within two business days. Problems with an order that is in transit or has just arrived go to the front of the queue. There is no phone line yet; email keeps a record both sides can rely on if a claim follows.

What to include

About an order: the order number from your confirmation email, the listing link, and what happened (did not arrive, does not match the listing, arrived damaged). Photographs of the item and the packaging help a claim move quickly. Claims follow the Returns and Refunds policy.

About a listing or a catalog entry: the page link, and what looks wrong (set, collector number, language, finish, image, price). Corrections to catalog data are made in the governed catalog and appear on every page that uses the entry.

About selling: your seller name and the question. Fees, fulfillment standards, and payouts are described in the Seller Terms.

About the Evidence Lab: the session link or identifier shown in the Lab, a screenshot of the measurement, and the device and browser you used. Photos you attach are used only to reproduce the problem.

About your data: requests to correct, export, or delete account information are handled under the Privacy Notice; write from the email address on the account so the request can be verified.

Security reports

If you believe you have found a security problem, email the same address with "security" in the subject and as much detail as you can share safely. Please do not test against other members' accounts or data. We acknowledge reports promptly and keep you informed while the issue is fixed.

Policies

The Terms of Service, Privacy Notice, Returns and Refunds, and Seller Terms are collected on the policies page. The company website is at cardverity.com.